Understanding Effective Grievance Processes
When employees feel unheard or dissatisfied, they need a clear and trusted way to raise concerns. A well-designed grievance process provides a formal, consistent, and fair path for resolution while strengthening organizational culture. This session will explore what an effective grievance process looks like, why it matters, and how it reinforces trust and psychological safety. Participants will gain practical strategies for receiving, documenting, and responding to concerns; ensuring fairness and transparency; reducing conflict escalation; and improving communication across teams—leaving with the confidence to support employees respectfully while upholding organizational standards.

Mastering Performance Improvement Plans (PIPs)
Performance Improvement Plans are often misunderstood, yet when implemented effectively, they serve as powerful tools for growth, clarity, and accountability. Rather than being punitive, a well-structured PIP clarifies expectations, identifies barriers, and provides meaningful support for success. This session will demystify PIPs and provide a clear framework for designing fair and measurable plans, coaching employees through performance challenges, managing documentation and timelines, and fostering a culture rooted in clarity, support, and trust.